Privacy Policy

Last updated: October 29, 2026

Fluxe is a local-network utility that reconnects factory-reset Wemo smart home devices to your Wi-Fi. This policy explains what data the app touches and, just as importantly, what it doesn't.

No Fluxe account to create

Fluxe does not ask you to create an account or a password. On iPhone, there is no sign-in. On Android, you sign in with an existing Google account, which is used only for setup credits (see Android: Google sign-in and purchases). Device setup happens directly between your phone and your Wemo device over your local Wi-Fi network.

What stays on your device

On iPhone:

• Wi-Fi network name and password you enter are sent directly to your Wemo device over the local network to configure it. They are not transmitted anywhere else and are not stored by the app after setup completes.
• Device information (name, model, IP address) for devices you've set up is stored locally on your iPhone so you can manage them later.
• Diagnostic logs (technical details about setup attempts, purchases and credit changes, for troubleshooting) are stored on your device. They are never sent automatically. They leave your device only when you tap one of these in Settings:
  • Export Latest Log: you choose where the file goes, for example an email to us.
  • Share Log with AI: you choose the app, such as a chat AI. Fluxe first replaces purchase IDs, device IDs and network addresses with placeholders. That app's own privacy policy applies to what you share.
  • Send Log to Fluxe: sends the full log, including purchase and device identifiers and the local network addresses of your Wemo devices, with the email address you enter, to us. See Support requests.

On Android:

• Saved devices: name, model, firmware version, serial number, MAC address, last IP address, setup network name, power state and timestamps, stored on your phone so you can manage them later.
• Home Wi-Fi network name and password are encrypted with an Android Keystore key, kept only during setup, and deleted when setup returns to the device list. They are sent only to your Wemo device over the local network.
• Apple Home setup codes read from your devices are encrypted with an Android Keystore key.
• Diagnostic logs (app events and the last 25 setup runs, with technical details about setup attempts, purchases and credit changes) are stored on your phone. They record yes/no flags such as whether a home network name was present, not network names or passwords. They are never sent automatically. They leave your phone only when you tap one of these in Settings:
  • Export Latest Log: you choose where the file goes, for example an email to us.
  • Share Log with AI: you choose the app, such as a chat AI. Fluxe first replaces purchase IDs, device IDs, serial numbers, MAC addresses and IP addresses with placeholders. That app's own privacy policy applies to what you share.
  • Send Log to Fluxe: sends the full log, including purchase and device identifiers, Wemo serial numbers and MAC addresses, the local network addresses of your Wemo devices, the app version and build, and your phone model and Android version, with the email address and message you enter, to us. If the upload fails, the app offers to attach the log to an email instead. See Support requests.

Purchases

On iPhone, credit packs are purchased through Apple's In-App Purchase system (StoreKit). Payment details are handled entirely by Apple; Fluxe never sees your payment information. To keep your credit balance accurate after reinstalling the app or using another device, Fluxe sends an Apple-generated app transaction identifier, purchase transaction identifiers, and a normalized device identifier to the Fluxe credit ledger. The ledger stores these identifiers and credit-operation records. It does not receive your Wi-Fi password, home-network name, or payment information.

Android: Google sign-in and purchases

The Android app uses Sign in with Google only for the credit ledger. The app sends a Google ID token to the Fluxe server. The server verifies the token with Google. It stores only a one-way hash of your Google account ID. It does not store your email address, your name, or the Google account ID itself. The app shows this hashed value in Settings as Account ID.

Credit packs on Android are purchased through Google Play. Payment details are handled by Google; Fluxe never sees your payment information. The server verifies each purchase with Google and records a hash of the purchase token, the product, the number of credits, the time, and whether the purchase was a test or a production purchase.

You can delete your account in the Android app under Settings → Delete account, or by email. Deletion removes your hashed account ID, the devices your credits were charged for, and your credit operations. We keep a hash of each purchase token, marked as used and no longer linked to any account, only to stop a purchase from counting twice. See Delete your Fluxe account.

Permissions the app requests

On iPhone:

• Local Network — required to discover and communicate with Wemo devices on your Wi-Fi.
• Wi-Fi Information — required to read your current network name and to join a device's temporary setup network.
• Location (While Using) — iOS requires it before an app can read the current Wi-Fi network name. Fluxe does not store or share your location.
• Apple Home — used to open Apple's Add Accessory flow with a device's setup code. Fluxe does not read your homes, rooms, or accessories.

On Android:

• Location (precise and approximate) — Android requires it before an app can read the current Wi-Fi network name. Fluxe does not read GPS or coordinates, and does not store or share your location.
• Local network access (Android 17 and later) — required to reach Wemo devices on your Wi-Fi.
• Internet and network state — to talk to Wemo devices on your local network, Google Play and the Fluxe credit server, and to check that your phone is on Wi-Fi.
• Wi-Fi state — to read the current Wi-Fi network and recent scan results, to check that your network is 2.4 GHz.
• Change network state — to join a Wemo device's temporary setup network during setup.
• Wi-Fi multicast — to find Wemo devices on your local network.
• Google Play billing — to buy credit packs through Google Play.

Fluxe does not use these permissions to track you, and does not collect location data.

App privacy and website analytics

The Fluxe app does not include third-party analytics, advertising, or tracking SDKs of any kind. This does not apply to our public website. fluxeconnect.app uses Google Analytics through Google Tag Manager to measure website traffic and interactions such as App Store link clicks and submitted website forms. We use this information to understand and improve the website; we do not use it for advertising or to build a profile of you. Do not enter sensitive personal information into website forms.

Support requests

If you use the support form at fluxeconnect.app, or Send Log to Fluxe in the app, your email address, your message and any attached log are sent to us as an email through our email provider, Resend, so we can reply. We use them only to answer your request. We don't sell or share it with other third parties. Before launch, people could join a waitlist. That waitlist is closed, and we have deleted its signups.

Contact

Questions about this policy: privacy@fluxeconnect.app